Dealing with problems

If you do encounter difficulties mid-build:

• Be realistic - Builders aren’t mind readers, so if your project is not going to plan you must spell it out and explain what you do want.
• Talk to the ‘main person’ - Telling sub-contractors to change things mid-construction will not only cause problems within the team but also confuse everyone as to what it is you really want.
• Contact the FMB - If you still can’t resolve matters with your builder and they are an FMB member, the FMB service includes advising customers and working with both parties to reach a solution.